If you change your mind about a product you have purchased from us, you can return that product, at your own expense to us within 30 days of purchase and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable. We will not however refund delivery charges if the item is returned simply because it is unwanted.
RETURNING A PRODUCT
To return your product, you should mail your product to: Chicken Orb Returns, PO BOX 109, Kelmscott, Western Australia, 6991, Australia.
Your refund will be processed within 14 days of us receiving the returned goods.
FAULTY OR DEFECTIVE PRODUCTS
If you receive a faulty product from us (for online purchases a product is defective or damaged in transit on delivery to you,) return it to us within 30 days of purchase and we will inspect the product and if we agree that the product is faulty and unlikely to have occurred through abnormal use, we will, with your agreement, replace the product with an identical product. If we are unable to provide you with an identical product, we will, with your agreement, refund the purchase price (and delivery price, if any).If however, you return the product more than 30 days after purchase or you do not agree to the replacement or refund referred to immediately above, we will need to make a more thorough assessment of the nature of the fault before we can determine how to help you, be it replacement, repair or refund.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way.
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.