Resources

Frequently Asked Questions

What is a chickenORB?

A chickenORB is a must-have poultry lovers accessory. It's a spherical shaped rolling enclosure that allows your pet chicken to explore the environment beyond the chicken yard.

What’s their purpose?

The chickenORB allows pet chickens to roam a garden area, while restricting some unwanted behaviours.

A chicken, within a ChickenORB, can physically move the orb around an area, but its ability to jump, fly, dig, and run are restricted, allowing chicken owners to easily manage when, where and how they forage.

It is an accessory that allows easy integration of foraging chickens into urban gardens, acting as a barrier, limiting their access beyond garden edging.

It is NOT a replacement for a chicken coop or predator proof chickenyard.

Do chickenORBs protect the chickens from predators?

Chickens orbing should be supervised activity, chickenORBs are a barrier and is NOT predator proof.

Do I need to do chickenORB training?

Yes, imagine orbing is like learning to ride a bicycle, for chickens, it will take time and practice. surprisingly chickens often learn faster to orb that most people do to ride a bike.

All chicken learn from their experiences, so each chicken is different, and will need training time, a patient trainer and at times, gentle encouragement.

Some chickens are very intelligent and motivated often learning quickly, each chicken will be different.

We have found that the Isa Brown breed have the fastest learners, taking an average of 15 minutes to become efficient orbers.

Do the chickens get their body tangled in the ChickenORB?

Chickens do occasionally get tangled; you will need to be present to assist if required. Chickens are very resilient, and most will learn quickly from negative experiences, most often they will shake it off and keep on orbing, some will require assistance.

If you have any issues training your chicken, please contact us for more assistance.

What' are the benefits of using a chickenORB? 

The opportunity to integrate chickens into you garden areas in a controlled manner is beneficial for your chickens and your garden.

Chickens in orbs, forage on common garden pests, fertilise and lightly aerate the earth.

Gardeners benefit by being able to direct these behaviours and return the chickens to their chickenyard with minimal fuss, chickens in orbs reduce the need for protective barriers around garden beds.

An additional benefit is that it slows the pace that chickens can move about the yard, this can be great for interactions between people and chickens, as it allows both chickens and people to understand each other’s body language.

Can a chicken drink while orbing?

A chicken can reach through our chickenORB enclosures to both drink and eat. A chicken will need a container in an easily accessible location while orbing.

Are all chickenORBs the same?

Not all chickensORB's are the same, in fact orbs that promote themselves as protective enclosure should be avoided as these often restrict a chickens ability to eat and drink. We are the inventors of the original chickenORB.

Do Chickens Dust Bath in and Orb?

The chickenORB limits the depth and length a chicken can dig while foraging. They are not able to dust bath while orbing, Chickens must be returned to dust bath.

Do chickenORBs Replace a Chicken House?

No, definitely not.

The chickenORB is only an accessory and does not replace a coop or a chicken run. Chickens should only be kept in the Chicken Orb for as long as they are comfortable. If they show any signs of destress, release them into the chickenyard.

Shipping Questions

How long does shipping take?

Shipping within Australia typically takes between 2 to 14 days, while international deliveries can take between 7 to 28 days. You will receive tracking information via email to monitor your order's progress.

What should I do if my product arrives damaged or faulty?

If you receive a faulty product, please return it within 30 days of purchase. We will inspect the product and, if deemed faulty, we will either replace it or issue a refund, including delivery charges if applicable.

Can I track my order?

Yes! Once your order is shipped, you will receive an email with tracking information so you can follow your parcel's journey using the Australia Post tracking tool.

Do you ship internationally?

Yes, we do ship internationally! Please be aware that delivery times may vary based on your location, and you will be notified of any shipping details via email.

What is your return policy?

If you change your mind about a product, you can return it within 30 days of purchase for a refund, provided the product and packaging are in original condition. Please note that delivery charges are non-refundable unless the item is faulty.

When can I order a chickenORB?

The ChickenORBs that you see, are not currently available but we have been working hard to develop new product which will likely, become available in 2025. If you would like to be notified when you can place an order, you will need to become a subscribe.

Privacy Policy

PRIVACY POLICY

About Us

We are retailer and wholesaler of chicken orbs and associated products (Goods) We are bound by the provisions of the Privacy Act 1988

Personal Information We Collect

Personal Information which we may collect and hold includes:

Personal Information – we may collect personal details such as an individual’s name, location and nationality allowing us to identify who the individual is;
Contact Information – we collect information such as an individual’s email address, telephone number, user names, residential, business and postal address and other information that allows us to contact the individual;
Financial Information – we collect financial information that allows us to transact with the individual and/or provide them with our Goods and Services;
Statistical Information – we collect behavioural and statistical information about an individual (i.e. your shopping preferences) in connection with the Goods and Services and/or the Online Platforms;

 

Sensitive Information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.

It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.

How We Collect Information

We may collect your Personal Information in various ways, including:

directly from you via our stores;
from our own records regarding your previous purchases or other records

and from information in the public domain.
Any Personal Information provided to us will be treated in accordance with the requirements of the Privacy Act and GDPR. For more information regarding the Privacy Act, please refer to the Office of the Australian Information Commissioner's website: www.oaic.gov.au.

 

Use of Information Collected

Any Personal Information we collect will be used primarily for the purposes for which it was collected. We do not sell or trade Personal Information to third parties. We may use your Personal Information:

to verify your identity;
to provide you with our Goods or Services;
to charge or bill you for those Goods or Services (including debt collection);
to report any default by you.

 to perform statistical analysis of customer shopping habits or other similar activities (for internal marketing purposes only);
to send you information about Goods and Services

 

Disclosure of Information Collected

In some instances, it is necessary to disclose some of your Personal Information to third parties or contractors, such as providers of:

delivery services;
information technology services;
data storage or processing services;
billing and debt-recovery services;
customer enquiries services;
mailing and direct marketing services; and
market research or website usage analysis services (including Google Analytics).
However, we will take reasonable steps to ensure our suppliers and contractors only use the information provided to them for relevant purposes, for example by requiring them to sign contracts containing appropriate privacy or confidentiality obligations.

In limited circumstances, we may also disclose your Personal Information to:

a third party purchaser of our business or part thereof;
our professional advisors, such as our lawyers, accountants, and auditors;
to government agencies or bodies, if we are required or authorised to do so by law including where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; and
organisations who manage the transfer or sale of our assets or business.

 

Direct marketing

We may contact you with direct marketing communications and information about our Goods or Services or other products and services offered by us. If you do not with to receive this marketing please email: chickenorbs@gmail.com

Complaints

If you are not satisfied with our handled of your Personal Information we encourage you to contact us with details of your complaint by using our contact details below.

You are also entitled to lodge a complaint with the Federal Office of the Australian Information Commissioner. Information can be obtained from the Commissioner's website at www.oaic.gov.au.

Contact Us

If you are having trouble other comments, complaints, suggestions or questions in relation to privacy, please contact us:

61+ 0400 227 534

chickenorbs@gmail.com

5 Kunzea cres, Roxby Downs

SA        5725

Australia